Reviews
Read just some of our customer reviews below, and visit our Google Reviews page to see even more!
From 39 reviews
Number 1 in SA for custom pools!!!
via 
Amazing experience all around. Would highly recommended this company.
via
friendly very thorough with details. explained build process
via
Great pool company, from start to finish. We have had our pool over 10 years and I can still pick up the phone to call them with any questions. Great customer service. Would highly recommend them and I have. Other friends have used them … read more
via
Working with Jason was easy, quick, and informed. Overall we couldn't be happier with our new outdoor oasis! It's worth noting getting from 95% to 100% complete was tedious and time consuming (repeated requests for small details to be … read more
via
I was extremely happy that I selected Pool Concepts over four other pool construction companies. The professionalism and punctuality of their crews, and the responsiveness and professionalism shown by their project manager and the workers … read more
via
I have been cleaning and maintaining pools for five years now and I have always enjoyed maintaining Pool Concepts Pools. When you put the right equipment in and it’s done right it makes My job a lot easier.
via
Thank you to everyone that assisted us throughout the process especially Alma and Lawrence! They both did a wonderful job of ensuring all our questions were answered and kept us informed of next steps throughout the process. The pool came … read more
via
The best company
via
All around great experience. Our 30+ year old pool was in desperate need of renovation and updating. Pete Ordaz personally came out for our first meeting and discussed some ideas. We then met with Tim Clark who took our ideas incorporated … read more
via
Great job on my pool. My neighbors used other companies and had issues within the year. My pool is 6 years old and still looks and works great.
via
Beginning is wonderful with design. Jason had a lot of patience with us and visited with us many times. Alma did a decent job too throughout the process. In the fall/winter months, the pool was forecasted to take 8-10 weeks. They started in… read more
via
Best quality and customer service. Construction was very timely and the prices are very competitive.
via
Pool concepts is a great team. The designer ( George )was able to meld what my husband wanted (contemporary) and what I wanted (a shapely pool) .... he hit the mark after one meeting with us. As with ALL construction projects; issues arise… read more
Response from
Hi Elizabeth, thank you for taking the time to share your positive experience with Pool Concepts! It was truly a pleasure working with you and Mr. Mendez, and we are so happy to hear that y’all love your pool. It’s a beauty that’s for sure!! 🤩😎 Please let us know if there is anything else we can do for you. Thanks again!
via
Pool concepts is the way to go!!From start to finish- they are more than excellent and have far exceeded our expectations. From the interaction with Jason, to Alma, to pool school with Daniel. Five stars all across. We asked a million … read more
Response from
Andrea, we are so glad to hear you had a wonderful experience with us. It is our goal to make sure you feel at ease with the process and are fully satisfied with your product!
via
Wow, I love my pool. This is my SECOUND pool done by Pool Concepts. Can't say enough great experiences that I had with Jason and Joe.ALL the subs were very polite and courteous. We had a HOA issue and Jason was right on top of it and … read more
via
First of all, let me say that our experience with Pool Concepts was absolutely fantastic! We did a lot of research on pool companies before we got started and ultimately, wisely chose Pool Concepts. From the very first day when we were … read more
via
George from Pool Concepts handled pool project with the utmost professionalism and respect. If you need great service on a pool-project or all-around problem-solver, it's George!!!
via
Thank you Jason Ordaz and the team at Pool Concepts for our amazing pool! Everyone was so attentive to our needs and brought our vision to life. Many memories will be spent enjoying our family pool. We highly recommend Pool Concepts to all … read more
via
We've been swimming in our pool about 2 months, We can't thank Lawerence, Alma, Leo enough for all their constant help even after the pool has been completed. This was a amazing company and group of people to work with and well with the … read more
via
Desings and Building process were good, poor communication BETWEEN contractors, left a dirty mess in the house, delayed all the "touch ups", at the end of the day final product is good, but there were many headaches in the process
via
I work here at Pool Concepts! The owners and managers at this company genuinely care about their employees and that shows in the service and craftsmanship they provide to their customers.
via
Excellent. I highly recommend this company. Most knowledgeable of all the pool companies I researched. They exceed standards and will make sure that everything is done right. They have been nothing but trustworthy and honest. I truly feel … read more
via
My wife and I got 3 bids on our pool and outdoor kitchen. We are so happy that we chose Pool Concepts to do the work. We started with just a basic idea of what we wanted, but George Wieland (sales and designer) took that info and designed a… read more
via
We had a great experience with pool concepts. Lawrence(sales) was awesome thru the entire process.
via
Pool Concepts has been wonderful to work with. Everyone from Mike, the designer, Dre and Jesse, the project managers, the office staff and all of the contractors have been professional & knowledgeable. Customer Service is excellent and we … read more
via
We finally have our 'Sullivan Sanctuary' thanks to Pool Concepts! Pool Concepts designed and constructed our negative edge pool, deck, and recommended others for the cabana and railing. Cutting Edge construction, Clayton Rodgers, did a … read more
Response from
Thank you for your review! We did receive an Award of Merit for your pool at the Southwest Pool and Spa APSP awards! Congratulations!! We will be submitting again next year so we can go for Gold, Silver, or Bronze. Thanks again!
via
Pool Concepts installed a pool at our home a little over two years ago. The pool and design are beautiful and we have been extremely happy with this pool. Last week, one of the pumps failed. It took one call to Ryan to execute the warranty … read more
via
Pool Concepts was fantastic to work with from start to finish! Jason and the team were always extremely responsive, really listened to our needs and desires, and helped us create a beautiful pool within our desired budget. The project was … read more
via
We love our pool!! First time pool owner. Everyone at Pool Concepts provided us with great service from planning to finish. Our designer and salesperson, Jason Ordaz, listened to everything we wanted for our pool and made sure we were … read more
via
The Pool Concepts team was outstanding from start to finish. Jason Ordaz was wonderful in designing our pool and assisting us with our selections of color, tile, flagstone, etc. The entire team of professional installation crew, plumbers, … read more
via
Great company. From design to pool school this company paid attention to detail. They have hired high quality people who communicate well and follow up. Jason listened to what we wanted and delivered a great design. Miguel didn't miss a… read more
via
I'm a first time pool customer. Pool Concepts has made my first transaction absolutely flawless. From the design and sales with Jason Ordaz, which was exactly what we wanted, to the step by step construction with Dre Flores. My wife and I … read more
via
We have had our pool about 10 months now. George Wieland, our sales designer did the perfect job of capturing what we wanted. Hands down, the best design we looked at and couldn’t be happier.But, the true measure of a good company, in my … read more
via
It was wonderful working with Jason Ordaz. The company is very professional. The Ordaz family has a first class business. It is nice to work with a business that follows up and what they say they will do. Pool Concepts totally met our … read more
via
The guys at Pool Concepts were unbelievable, can't say enough about their professionalism and quality of work. They were very upfront with every cost, time frame and were truthful with everything, no games, gimmicks or hidden costs. Now my … read more
via
I don't usually write reviews but I had such an amazing experience with the entire team from Pool Concepts. Our backyard is a unique shape and size so when we discussed putting in a pool, we wanted to make sure that the design worked well … read more
via
We recently made a HUGE move from San Diego, California, to Spring Branch, Texas, where we built our "dream home" on Canyon Lake. Pool Concepts and the Ordaz Team became significant partners in completing our dream.Our builder, Johnny Long… read more
via
From start to finish and even past completion with service we have nothing but positive things to say about Pool Concepts. Jason, Dre and everyone we worked with were amazing. Our backyard had some interesting challenges from wanting to … read more
via
Pool Design & Construction
Choosing Pool Concepts as your builder is different because we put you, the client, first. We have a holistic approach to management, culture, and backyard design.
Renovations & Replastering
Modernizing a dated backyard design might include changing the pool’s shape, features, and materials, or it may be as simple as applying a new interior finish.
Pool Service & Repair
We have a service and warranty department dedicated solely to our Pool Concepts customers, helping to facilitate efficiency and timeliness of needed repairs and filter maintenance.
What Our Clients Are Saying
